Return & Refund Policy
Return & Refund Policy – Vexmiora™
At Vexmiora™, we want every customer to feel confident when purchasing our automotive products and accessories. If your order does not fully meet your expectations, we provide a straightforward and transparent return process to assist you.
Return Eligibility
You may request a return within 30 days of receiving your order if the following conditions are met:
• The product remains unused and in original condition
• Original packaging, manuals, and included accessories are still intact
• Valid proof of purchase, such as an order confirmation or receipt, is provided
Products that do not meet these requirements may not qualify for a refund or exchange.
How to Start a Return
To request a return, please contact our customer support team:
📧 service@vexmiora.com
📞 +1 (310) 225-3790
After your request has been reviewed and approved, we will provide:
• Return instructions and guidance
• The correct return shipping address
• Return label information if applicable
⚠️ Returns submitted without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Products
We recommend inspecting your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours after delivery and provide clear photos of:
• The product itself
• The packaging materials
• The shipping label
Our support team will review the issue and arrange an appropriate replacement, exchange, or refund when applicable.
Non-Returnable Items
Certain items may not be eligible for return, including:
• Products that have been used, installed, or modified
• Customized or special-order automotive items
• Gift cards or promotional items
• Clearance or final sale products
If you are unsure whether your product qualifies for return, please contact us before submitting a request.
Exchanges
If you would like to exchange a product, please follow these steps:
• Contact our support team to receive return authorization
• Return the original item following the provided instructions
• Place a new order for the replacement product if necessary
This process helps us provide faster service and maintain product availability.
International Orders – EU Customers
Customers located within the European Union may have additional cancellation or return rights under applicable consumer protection laws.
Eligible customers may request a return within 14 days of delivery provided that:
• The item has not been used
• Original packaging is preserved
• Proof of purchase is available
These rights apply in addition to our standard 30-day return policy for eligible unused products.
Refund Processing
After we receive and inspect the returned item, we will notify you regarding the status of your refund request.
If approved:
• Refunds will be issued to the original payment method
• Processing may require up to 10 business days depending on your payment provider or financial institution
If your refund has not appeared within 15 business days after approval, please contact us at:
📧 service@vexmiora.com
Return Address
The appropriate return address and additional return instructions will be provided after your return request has been approved.
Company Contact Information
Vexmiora™
320 W Alondra Blvd
Gardena, CA 90248, USA
Phone: +1 (310) 225-3790
Email: service@vexmiora.com
At Vexmiora™, we are committed to making the return and refund process simple, transparent, and customer-friendly because your satisfaction is important to us.